Mobile Messaging Program Terms

Last updated: 9/30/2026

Important: These terms include an agreement to resolve disputes through individual arbitration and a waiver of class actions and jury trials (see Section 10). You may opt out of arbitration within 30 days, as explained in Section 10.11.

1. About these terms

These terms apply to text and picture messaging programs offered by businesses and organizations that use the GoLocal Innovations platform. In these terms, the "Brand" means the business or organization named in the sign-up form, sign, kiosk, or message through which you joined its program, and "you" means the person who signed up. GoLocal Innovations is the technology provider that delivers messages on the Brand's behalf.

The Brand runs its program and is responsible for its content and for how often it messages you. If the Brand gave you its own program terms when you signed up, those terms govern instead of these.

2. The program and your consent

By signing up, for example by texting a keyword, submitting a web form, or entering your number at a kiosk, you agree to receive recurring automated marketing and informational text and picture messages from the Brand at the mobile number you provided. These may include alerts, offers, rewards, and other information about the Brand's products and services. Consent is not a condition of any purchase. Some programs ask you to confirm your sign-up by replying to a confirmation message.

You confirm that you are the account holder or regular user of the mobile number you provided. If you change or give up that number, please reply STOP first so that messages do not go to the next person who receives it.

3. Frequency and cost

Message frequency varies by program and is described when you sign up. Message and data rates may apply according to your wireless plan. Neither the Brand nor GoLocal Innovations charges you to receive or reply to messages.

4. How to opt out

You can cancel at any time. Reply STOP to any message. We also recognize QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, OPT OUT, and STOP ALL, and other clear requests to stop, such as "please stop texting me." You may also opt out by contacting the Brand, or by contacting GoLocal Innovations using the information in Section 11, and your request will be processed.

After you opt out, you will receive one message confirming your request and no further messages from that program unless you sign up again.

5. How to get help

Reply HELP to any message for program information, or contact the Brand directly. You can also reach GoLocal Innovations support using the information in Section 11. Short codes and some messaging numbers cannot receive voice calls.

6. Eligibility

You must be at least 18 years old to participate, or 21 years old for programs involving age-restricted products.

7. Delivery

Messages may come from a short code, toll-free number, or other messaging number that may not accept voice calls. Delivery depends on your wireless carrier and network and is not guaranteed. Wireless carriers are not liable for delayed or undelivered messages.

8. Privacy

Mobile phone numbers, opt-in information, and consent collected for a messaging program will not be shared with third parties or affiliates for their marketing or promotional purposes, and will not be sold.

Your information is used to deliver program messages, record your consent and opt-out choices, respond to HELP and STOP requests, prevent fraud and abuse, and comply with law and wireless industry requirements. It is disclosed only to the Brand and its service providers (including GoLocal Innovations), to wireless carriers, aggregators, and registries as needed to deliver messages, when required by law or legal process, or in connection with a merger, acquisition, or sale of a business, subject to these commitments. Consent and opt-out records may be kept for several years to honor your choices and comply with law.

The Brand's own privacy policy, if linked at sign-up, describes its other privacy practices. Requests to access, correct, or delete your information may be sent to the Brand or to GoLocal Innovations, which will forward them to the Brand.

9. Changes to these terms

These terms may be updated from time to time, and the "Last updated" date will change when they are. Changes to Section 10 are subject to Section 10.12.

10. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

10.1 Who this covers. This agreement applies to any dispute between you and the Brand, its affiliates, and its technology and messaging service providers that send or deliver messages on its behalf, including GoLocal Innovations, each of whom may enforce this section (together, the "Covered Parties"). "Dispute" means any claim or controversy arising out of or relating to the messaging program, these terms, or any message you received or did not receive, including claims under the Telephone Consumer Protection Act or any state telemarketing, messaging, or consumer protection law, and including claims that arose before you agreed to these terms.

10.2 Try to resolve it first. Before starting arbitration or a small claims case, you or a Covered Party must send a written notice of dispute to the other. You may send your notice to the Brand at the contact information it provided, or to GoLocal Innovations, Attn: Legal, Research Triangle Park North Carolina, or by email to support@golocal.agency, and GoLocal Innovations will forward it to the Brand. The notice must include your name, the phone number involved, the name of the Brand, a description of the dispute (including the dates and numbers of the messages at issue, if applicable), and the relief you want, and it must be signed by you personally. The parties will try in good faith to resolve the dispute for sixty (60) days after the notice is received, and either party may request a telephone or video conference during that time. If a state law requires a longer notice or cure period before a claim may be filed, that period applies. Any statute of limitations is tolled during this period.

10.3 Small claims. Either party may bring an individual claim in small claims court in your county of residence instead of arbitration, as long as the claim qualifies and remains in that court.

10.4 Agreement to arbitrate. Except as provided in Sections 10.3, 10.7, and 10.10, any Dispute not resolved under Section 10.2 will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (available at www.adr.org), as modified by this section. The Federal Arbitration Act governs this section. The arbitrator, and not a court, will decide all issues relating to the scope, interpretation, and enforceability of this arbitration agreement, except that a court will decide any dispute about Sections 10.6, 10.7, and 10.10 and whether a claim is subject to Section 10.7.

10.5 Where and how. The arbitration will take place in the county where you live or, if you prefer, by telephone or video conference. For claims of [$10,000] or less, you may choose to have the arbitration decided on written submissions alone. The arbitrator may award any individual relief that a court could award, including statutory damages, and will issue a written decision explaining the essential findings and conclusions.

10.6 Fees. Your share of the AAA filing fee will not exceed the amount allowed by the AAA Consumer Arbitration Rules. The Covered Party against which you bring your claim will pay all other AAA administrative fees and arbitrator compensation, unless the arbitrator finds that your claim was frivolous or brought for an improper purpose. Each party pays its own attorneys' fees and costs unless applicable law allows the arbitrator to award them to a party; this section does not limit any right you have under law to recover attorneys' fees. No Covered Party will seek attorneys' fees or costs from you in arbitration unless the arbitrator finds your claim was frivolous.

10.7 Individual claims only; public injunctive relief. YOU AND THE COVERED PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may award relief only in favor of the individual party seeking it and only to the extent necessary for that party's individual claim, and may not consolidate more than one person's claims except as provided in Section 10.8. However, nothing in this section prevents you from seeking public injunctive relief where applicable law allows it. Any request for public injunctive relief will be severed from the arbitration, stayed until the individual claims are decided in arbitration, and then decided by a court.

10.8 Mass filings. If twenty-five (25) or more similar Dispute notices or arbitration demands are submitted against a Covered Party by or with the assistance of the same or coordinated counsel, the AAA Mass Arbitration Supplementary Rules will apply. The parties will select up to [ten (10)] cases per side to proceed first as bellwether cases, and the remaining cases will be stayed and will not be assessed AAA fees until the bellwether cases are decided. The parties will then mediate in good faith before proceeding with the remaining cases in batches. Any statute of limitations is tolled for the stayed cases. A court may enforce this Section 10.8.

10.9 Jury trial waiver. TO THE EXTENT PERMITTED BY LAW, YOU AND THE COVERED PARTIES WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE.

10.10 If part of this section is unenforceable. If the class action waiver in Section 10.7 is found unenforceable as to any claim or request for relief, that claim or request will be severed and decided by a court, not in arbitration, after the individual arbitration is complete. If any other part of this section is found unenforceable, the rest remains in effect.

10.11 Your right to opt out. You may reject this arbitration agreement by sending written notice within thirty (30) days after you first agree to these terms, to the Brand or to GoLocal Innovations at the addresses in Section 10.2. Include your name, the phone number you used, the name of the Brand, and a clear statement that you reject arbitration. Opting out of arbitration does not affect any other part of these terms or your participation in the program.

10.12 Changes. If this section is changed, the updated terms will be posted on this page at least thirty (30) days before the change takes effect. Changes will not apply to any Dispute of which either party had notice before the change took effect. If you do not agree to a change, you may reject it by notice under Section 10.11 within thirty (30) days, and the prior version of this section will continue to apply to you.

10.13 Governing law and survival. The Federal Arbitration Act and applicable federal law, and the laws of the state where you live to the extent not preempted, govern this section, including any state-law notice, cure, or other procedural prerequisite that applies to your claim. This section survives your opting out of messages (for example, by replying STOP) and the end of your participation in the program.

11. About the messaging platform

GoLocal Innovations provides the technology the Brand uses to send messages. GoLocal Innovations does not choose who receives the Brand's messages or what they say, and does not send its own marketing through Brand programs.

Received messages you didn't sign up for? Tell us at support@golocal.agency, including your phone number, the number or short code that texted you, and approximately when. We investigate every report. You can also forward unwanted messages to 7726 (SPAM) to report them to your carrier.

GoLocal Innovations
Research Triangle Park North Carolina
Phone: 919-412-5777
Email: support@golocal.agency